Plain terms on cancellations, returns, and refunds. Last updated: September 2026.
Ready-made pieces: 14 days from delivery.
Full refund — including shipping both ways.
Made to your approved design. We remake if it differs.
Window: 14 calendar days from delivery.
Condition: unworn, undamaged, original packaging.
Changed your mind, wrong size, or simply not for you — that's fine.
Return shipping is at your cost. We refund the item price once we receive and inspect it, minus the payment processing fee already charged to us.
A manufacturing defect, shipping damage, or an item that doesn't match its description.
You get a full refund — including original shipping. We cover return shipping too.
Send us photos within 72 hours of delivery. We inspect the piece, then issue the refund.
Covered: manufacturing defects (loose or fallen stones, broken links, plating failure), transit damage, wrong item shipped, or a piece that doesn't match its description.
Not covered: accidental damage (dropping, crushing, impact), normal wear over time, the entire piece being lost, or a change of heart after wearing it.
Not covered items can still be repaired through our aftercare service at cost.
Custom pieces are made only for you and can't be resold. So standard returns don't apply.
What we guarantee instead: your finished piece will match the 3D design you approved. If it doesn't, we remake it at our cost.
Cancel anytime before production starts for a full refund. Production begins only after you approve the design.
Changes requested after approval may restart the timeline and change the price — we confirm any change with you first.
1. Contact us first — WhatsApp or email, with your order reference.
2. Get authorization — we'll send a return authorization and the shipping address. Please don't ship anything back before contacting us.
3. Ship it back — with tracking. We inspect it on arrival and refund within 5 business days.
If something is wrong with your order, message us before opening a payment dispute.
Most issues are resolved within one business day. Opening a dispute first usually just slows things down.
Message us on WhatsApp or email — a real person replies, usually within one business day.
This policy is part of, and should be read with, our Shipping & Returns, Terms of Service, and Privacy Policy pages.