Last updated: August 2026
When you contact us via WhatsApp or place an order, we collect: your name, phone number, shipping address, and order details. We do not collect payment information — all payments are processed through third-party platforms (PayPal, bank transfer).
We use your information solely to: process and ship your orders, communicate about your custom pieces, provide aftercare service, and send order updates. We never sell, rent, or share your personal data with third parties for marketing purposes.
Your order information is stored securely on encrypted servers. WhatsApp conversations are protected by WhatsApp's end-to-end encryption. We retain order records for warranty and aftercare purposes.
You have the right to: access your personal data, request correction of inaccurate data, request deletion of your data, and withdraw consent at any time. Contact us at [email protected] for any privacy-related requests.
We use Google Analytics to understand how visitors use our site. This collects anonymous data including pages visited, time on site, and geographic region. No personally identifiable information is collected through cookies.
NOVAE ATELIER — Guangzhou Mailuo Jewelry & Watch Co., Ltd.
Email: [email protected]
WhatsApp: Contact us